Ok, so the trouble with Telstra continued although, in fairness they have been very helpful fixing up the problems.
For many years I have been able to access my fixed and mobile phone account online but with the changes made to fix my account back to how it was, for some reason I have lost access to that account (and my online phone list) so I had to set up a new account.
I was also charged a reconnection fee for my fixed line (although that will get credited) because apparently they had my street address listed as number 59 which doesn’t actually exist on this street. It turns out no one actually noticed that error and seeing as my phone bill goes to my PO box, my address had been wrong for the last three years.
Finally, it looks like I will get credited for the over-charges for the last couple of months so all is good.
Telstra bashing is quite a popular sport here because the partially government owned telco is still a monopoly in many areas so, despite a couple of decent sized hiccups with my account I am happy with the end result, I just wish I hadn’t had to spend so long on the phone fixing it all up.
While on the subject of Telecommunications, the touch screen on my two year old PDA smart-phone died recently making operating it very difficult so I’ve upgraded my handset and it’s even costing me slightly less per month (albeit only 50cents).
My new phone is a Palm Treo, which I am very happy with. It’s running version of Windows mobile 6 and apparently, “As part of the deal to bring long-time competitor Palm into the Windows fold, Microsoft opened up the Windows Mobile source code for Palm’s modification. This makes Palm the only Windows Mobile licensee permitted to modify the core of the OS, so that enhancements can be built into the OS rather than bolted on as additional layers. ” Source: CNet
It was nice to just be able to synchronise my new phone with my computer and receive all my outlook contacts and appointments from the partnership with my old phone.
While we’re on the subject of technology, my digital camera died a couple of weeks ago. I have no idea what happened, it was working fine and then stopped.
It powers up to go into preview mode and I was able to transfer the photos to my PC but clicking it to camera just causes the unit to power down.
Thankfully the camera is still under warranty but annoyingly, the only place in Australia to get it fixed is in Sydney and we’re looking at a 4 to 5 week turn around.
And finally.. Technology that just isn’t working. My boss got a TomTom GPS when he bought a new vehicle for the business but couldn’t get it to work so he let it sit on the filing cabinet in his office for the last 15 months.
I took it home and had a play with it but I was also unsuccessful in getting it to work. It was asking to have the SD card inserted, upon which it was promptly asking to have the card removed, drawing a big red X through the representation on the screen.
I tested it with a new SD card and also tested the original SD card in the card reader on my notebook but to no avail. It appears that the SD reader on the TomTom is faulty.
While the device is still within the TomTom two year warranty period my boss has no documentation for the unit so we could be left with an expensive paper weight!