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It amazes me the difference in customer service between Australian businesses and one’s from the home of consumer whoredom, the USA.
A few months ago I ordered a book from Dymocks Online.
The website insisted that the book was in stock, however once I’d passed over my Visa number, I received an email telling me the item was out of stock and it would be sent to me as soon as was possible.
I got the book eventually, it took three weeks. It was pretty much as I expected.
Last weekend I ordered a tee shirt from Thinkgeek.
I had previously posted on Cheri’s site that I would like one that said “There are only 10 people in this world, those who understand binary, and those that don’t.”
I was rather pleased when perusing this site, I found this shirt was actually available.
Despite the fact that the size I wanted was unavailable, I decided to order the shirt.
On Friday, less than a week after placing the order, I received a confirmation email saying the order had been shipped, and it arrived this (Tuesday) morning.
Some Australian online businesses should take note of this.
I certainly didn’t mind paying extra to have the shirt shipped from the States, even though shipping was almost as much as the shirt itself.
I think I would like the <geek></geek> shirt next!
(You may have seen that joke flash up in my random header tag)
